Last updated: September 2026
1. These general terms and conditions apply to all quotations, bookings, agreements and transportation services provided by Quick Taxi Amsterdam, registered at Weesperstraat 107, 1018 VN Amsterdam, the Netherlands, hereinafter referred to as “the carrier”.
2. The person making a booking, hereinafter referred to as “the customer”, accepts these general terms and conditions when making a booking.
3. These terms and conditions apply to, among other things, taxi transportation, airport transfers, pre-booked journeys, chauffeur services, tours, day trips, group transportation and event transportation.
4. Any deviations from these general terms and conditions are only valid if agreed upon in writing or otherwise demonstrably agreed in advance.
1. A reservation can be made through the website, by telephone, email, WhatsApp or any other booking method offered by the carrier.
2. A reservation becomes final once it has been confirmed by the carrier, unless otherwise agreed.
3. The customer is responsible for providing all information required to properly perform the journey accurately and completely, including:
4. The customer must ensure that the telephone number provided remains reachable whenever contact is necessary during the journey.
5. The carrier may assume that all information provided by the customer is accurate and complete.
6. If incorrect or incomplete information results in additional costs, delays or the inability to perform the journey, any resulting costs may be charged to the customer.
1. The agreed fare will be communicated to the customer before or at the time of booking, unless the price is calculated using a taximeter, hourly rate or another agreed pricing method.
2. In addition to the agreed fare, additional charges may apply for, among other things, waiting time, parking, toll roads, additional stops, additional vehicles or additional services requested by the customer.
3. Payment can be made using the payment method offered during the booking process, including iDEAL, credit card, card payment, cash or advance payment.
4. If advance payment has been agreed, payment must be received before the journey begins, unless otherwise agreed.
5. Business customers may be invoiced if this has been agreed in advance. Invoices are generally issued at the end of the agreed billing period and are payable within 14 days.
1. Changes to an existing reservation must be communicated to the carrier as soon as possible.
2. A change is only final once it has been confirmed by the carrier.
3. A change may result in an adjusted fare if, for example, a different vehicle, additional waiting time, a longer distance, an additional stop or an additional service is required.
4. If a requested change cannot be accommodated, the original reservation may remain in effect or the change may be treated as a cancellation.
5. If a larger or additional vehicle is required as a result of a change, the additional costs will be charged to the customer.
1. Unless different terms have been agreed in writing in advance, the following cancellation conditions apply to passenger cars and vehicles carrying up to 8 persons:
2. Different cancellation conditions may apply to larger vehicles, group transportation, events, special vehicles, long-distance journeys, tours or specially reserved services. These conditions will be communicated to the customer in advance.
3. A cancellation is only valid once it has been received by the carrier. The customer is responsible for cancelling the booking in a timely manner.
1. If the customer or passenger is not present at the agreed pick-up location and no timely contact can be established, the journey may be classified as a no-show.
2. Where reasonably possible, the driver will attempt to contact the customer using the telephone number provided.
3. If the customer has not arrived and cannot be reached after the included waiting time has expired, the driver may end the journey.
4. In the event of a no-show, the full agreed fare remains payable.
5. Any additional reasonable costs, such as parking costs or additional waiting time, may also be charged to the customer.
1. The included waiting time depends on the pick-up location and type of journey.
2. At hotels and regular pick-up locations, 15 minutes of waiting time is included.
3. At train stations, 30 minutes of waiting time is included.
4. For airport transfers from Schiphol Airport, 60 minutes of waiting time is included for European flights and 90 minutes for international flights, calculated from the actual landing time.
5. If correct flight details have been provided, the carrier may monitor the flight.
6. After the included waiting time has expired, additional waiting time may be charged. Unless another rate has been agreed in advance, additional waiting time is charged at €1 per minute.
7. If the customer can be reached, the carrier may agree to wait longer. Additional waiting time is therefore not automatically free of charge.
8. Parking costs incurred during waiting or pick-up that are not included in the agreed fare may be charged separately.
1. The customer is responsible for providing correct flight details.
2. If correct flight details have been provided, the carrier will monitor the flight where possible.
3. The customer or passenger must remain reachable via the telephone number provided.
4. The customer and passenger must follow the instructions provided by the carrier regarding the pick-up location or meeting point.
5. If the passenger is not present at the agreed meeting point, the driver may attempt to make contact by telephone.
6. If the passenger is not present and cannot be reached after the included waiting time has expired, the journey may be classified as a no-show.
7. Meet & Greet service may be provided for an additional fee.
8. Parking costs associated with Meet & Greet service may be charged separately.
9. The carrier is not responsible for delays, cancellations or changes to flights caused by the airline, airport, air traffic control or other third parties.
1. The number of passengers and amount of luggage that can be transported depends on the vehicle selected.
2. The customer must provide the correct number of passengers and the quantity and size of luggage in advance.
3. Luggage must be placed safely in the designated luggage compartment or area of the vehicle.
4. Luggage may not be placed on passenger seats where this is unsafe or not permitted.
5. If the number of passengers or amount of luggage exceeds the information provided at the time of booking and the booked vehicle is therefore unsuitable, the customer is responsible for arranging an appropriate solution.
6. Where possible, the carrier may assist in arranging a larger or additional vehicle. Any additional costs will be charged to the customer.
7. The carrier is not required to transport a passenger or luggage load that is unsafe or prohibited by law.
1. The customer and passengers must follow the driver’s instructions and comply with all applicable laws and regulations.
2. Any behaviour that endangers the safety of the driver, passengers or other road users is prohibited.
3. The following are not permitted in the vehicle:
4. The driver may refuse or terminate a journey if a passenger’s behaviour creates a safety risk or if continuing the journey is reasonably considered unsafe.
5. If a journey is terminated due to serious inappropriate or dangerous behaviour, the agreed fare remains payable. Any additional damage or costs may also be recovered from the customer.
1. If the customer wishes to use a child seat, booster seat or other child restraint, this must be specified when making the reservation.
2. If the carrier provides child seats or other child restraints, additional charges may apply. These charges will be communicated before booking or during the booking process.
3. Availability of a specific type of child seat depends on the vehicle and availability and must be requested in advance.
4. The transportation of children is subject to applicable legal requirements. In the Netherlands, the general rule is that children shorter than 1.35 metres must use an approved child restraint system. Specific exceptions apply to taxis.
5. If no child seat is available in a taxi, children aged 3 years or older may be transported on the rear seat using the available seat belt. Children under 3 years of age may, in that situation, be transported without a child seat.
6. Although the use of a child seat is not legally required in every taxi situation, Quick Taxi Amsterdam recommends using a suitable and approved child seat for young children whenever possible.
7. If the customer brings their own child seat, the customer is responsible for providing a suitable seat and ensuring that it is suitable for the child and can be correctly installed.
8. The driver may provide reasonable safety instructions. Safety always takes priority.
1. Pets may only be transported if this has been agreed with the carrier in advance.
2. Where necessary for safety or hygiene reasons, the pet must be transported in a suitable carrier, crate, basket or other safe arrangement.
3. The customer is responsible for preventing damage or contamination caused by the pet.
4. Assistance dogs will be accepted where required by applicable law.
1. The customer is responsible for damage to the vehicle caused by the customer or by a passenger travelling under the customer’s booking.
2. Necessary and demonstrable repair costs may be charged to the customer.
3. Necessary cleaning costs resulting from serious contamination may be charged to the customer.
4. In the event of vomiting or contamination with bodily fluids, a fixed cleaning fee of €500 will be charged.
5. If damage or serious contamination results in the vehicle being temporarily unavailable, demonstrable direct costs resulting from this may also be charged to the customer, insofar as legally permitted.
6. If the full extent of damage can only be determined after the vehicle has been inspected, the carrier reserves the right to charge the resulting costs at a later date.
1. The carrier will make reasonable efforts to meet the agreed pick-up time.
2. The carrier is not liable for delays or for the inability to perform a journey, or to perform it on time, where this is caused by circumstances reasonably beyond the carrier’s control.
3. Such circumstances may include:
4. If the originally booked journey cannot be performed due to such circumstances, the carrier will make reasonable efforts to provide a suitable alternative where possible.
5. The customer remains responsible for allowing sufficient time for their journey and taking possible traffic and other delays into account.
1. The carrier may, where necessary, use a different vehicle or driver than originally planned.
2. Where a replacement is required, the carrier will endeavour to provide a vehicle and driver that are as comparable as reasonably possible to the originally agreed service.
3. Where necessary, the carrier may engage another professional transportation provider to perform all or part of the journey.
4. Such a replacement does not automatically entitle the customer to cancel the booking or claim compensation, unless there is a substantial reduction in the agreed service.
1. The carrier will perform the transportation service with the professional care that may reasonably be expected.
2. To the extent permitted by law, the carrier is not liable for damage that cannot reasonably be attributed to the carrier.
3. The carrier is not liable for loss, theft or damage to personal belongings left in the vehicle by the customer or passenger, unless the carrier can demonstrably be held responsible.
4. To the extent permitted by law, the carrier is not liable for indirect or consequential loss, including losses resulting from missed appointments, flights, trains, events or connections where such loss is caused by circumstances beyond the carrier’s reasonable control.
5. Statutory consumer rights and mandatory liability provisions remain unaffected.
1. Additional or different arrangements may be agreed with business customers regarding, among other things, rates, payment, cancellation, invoicing and services.
2. Such arrangements will be confirmed in writing or by another demonstrable means.
3. Business customers may be invoiced where this has been agreed in advance.
4. The business customer is responsible for the accuracy and completeness of all information required to perform the booking.
5. If a business customer makes a booking on behalf of a third party, the business customer remains responsible for the obligations arising from the booking unless otherwise agreed.
6. A specific written agreement between the carrier and the business customer takes precedence over these general terms and conditions to the extent permitted by law.
1. Complaints can be submitted by email to info@quicktaxiamsterdam.nl.
2. Where possible, the customer should include the booking number, date of the journey and any relevant additional information.
3. Quick Taxi Amsterdam will review and respond to complaints within a reasonable period.
4. Submitting a complaint does not suspend an existing payment obligation unless otherwise required by law.
1. Personal data is processed insofar as necessary for accepting and performing bookings, providing transportation services, administration, invoicing, customer service and compliance with legal obligations.
2. Personal data is processed in accordance with applicable privacy legislation.
3. Further information regarding the processing of personal data is provided in the separate privacy statement of Quick Taxi Amsterdam.
1. Agreements between the customer and the carrier are governed by Dutch law.
2. The parties will first attempt to resolve any dispute amicably.
3. If a dispute cannot be resolved amicably, it will be submitted to the competent authority or court in accordance with applicable law.
1. If any provision of these general terms and conditions is found to be wholly or partially invalid or unenforceable, the remaining provisions will remain in full force and effect.
2. The carrier may amend these general terms and conditions.
3. Confirmed bookings will generally remain subject to the terms and conditions applicable at the time the agreement was concluded, unless otherwise required by law.
4. The most recent version of these general terms and conditions will be published on the Quick Taxi Amsterdam website.
⸻
Quick Taxi Amsterdam
Weesperstraat 107
1018 VN Amsterdam
The Netherlands
Chamber of Commerce (KvK): 95693653
Email: info@quicktaxiamsterdam.nl
Telephone: +31 6 1300 6464
Website: quicktaxiamsterdam.nl
